Refund and Returns Policy

Effective Date: September 5, 2024

At Sparkles and Spells, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with returns and refunds. Please read our policy below for details on how to return items and request refunds.

1. Returns

1.1 Eligibility for Returns

  • Timeframe: You may return items within 30 days of receipt.
  • Condition: Items must be in their original condition, unused, and in the original packaging. Products that have been used, altered, or damaged are not eligible for return.
  • Exclusions: Certain items are not eligible for return, including [list any non-returnable items such as clearance items, personalized products, or digital goods].

1.2 Return Process

To initiate a return:

  1. Contact Us: Email us at support@sparklesandspells.com or call (513) 409-4022 to request a Return Authorization Number (RAN).
  2. Prepare Your Package: Include a copy of your receipt or proof of purchase, and the RAN in the return package.
  3. Ship Your Return: Send the package to the following address:Sparkles and Spells
    Attn: Returns Department
    2360 Big Sur Circle
    Beavercreek, OH 45431You are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

2. Refunds

2.1 Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Refund Issuance: If the return is approved, we will process your refund. Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account.

2.2 Partial Refunds

In some cases, a partial refund may be issued if:

  • The returned item is not in its original condition, or
  • The item is missing parts not due to our error.

3. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@sparklesandspells.com or (513) 409-4022. We will arrange for a replacement or provide a full refund, including any return shipping costs.

5. Order Cancellations

Orders may be canceled within 24 hours of placing the order. If the order has already been processed or shipped, please refer to our returns policy for returning the item.

6. Contact Information

For any questions or concerns about returns and refunds, please reach out to us at:

Sparkles and Spells
Phone: (513) 409-4022
Email: support@sparklesandspells.com
Address: 2360 Big Sur Circle, Beavercreek, OH 45431

7. Policy Changes

We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will be posted on this page, and your continued use of the Site following any changes constitutes your acceptance of the new policy.

Thank you for shopping with Sparkles and Spells!